Cancellation & Refund Policy
Draft: pending legal review
Deposits
Most bookings require a deposit, shown before you pay. The deposit is never lower than the platform commission for that booking.
Customer cancellations
Each braider sets a free-cancellation window (for example 48 hours). Cancel before the window closes for a full refund of what you paid. Cancel later and the deposit is non-refundable; anything paid beyond the deposit is refunded.
Rescheduling
You can reschedule online up to twice, as long as you are outside the cancellation window and a new time is available.
Braider cancellations and declined requests
If a braider cancels or declines your request, or does not respond in time, you receive a full refund automatically.
No-shows
If you do not attend, the braider may mark the appointment as a no-show and the deposit is kept.
Refund timing
Refunds go back to your original payment method. Banks typically take 5 to 10 business days. Klarna refunds are handled through Klarna.
Problems
If something went wrong with a service, use “Report a problem” on the booking or contact support.
Reporting
Use the Report link on any post, braider profile or review, or contact support.