Terms of Service
Draft: pending legal review
Who we are
Braidfindr operates an online marketplace that lets customers discover and book independent hair braiders. Braidfindr does not provide hair services. Each braider is an independent business responsible for their own services, pricing, schedule, policies, licences, insurance and tax obligations.
Accounts
You must provide accurate information and keep your password secure. You must be at least the age of majority in your province to create an account; minors may receive services only when booked by a parent or guardian.
Bookings and payments
When you book, you agree to the price, deposit and cancellation policy shown before checkout. Payments are processed by Stripe. Braidfindr receives a commission from each booking, deducted from the braider’s price; customers are not charged a separate booking fee unless clearly shown before payment.
Requests
Some braiders review requests before confirming. A request is not a confirmed appointment. If a request is declined or not answered in time, any amount you paid is refunded in full.
Cancellations, no-shows and refunds
See the Cancellation & Refund Policy. Refunds are returned to the original payment method.
Content
Braiders may only post photos of their own work with permission from anyone pictured. You can report content that is inappropriate or not the poster’s own work. We may remove content or accounts that breach these terms or our Community Guidelines.
Reviews
Only customers with a completed booking can review it. Reviews must be honest and about the actual experience.
Liability
To the extent permitted by law, Braidfindr is not responsible for the services provided by braiders. Nothing in these terms limits rights you have under applicable consumer protection law, including the BC Business Practices and Consumer Protection Act.
Changes and contact
We may update these terms and will notify you of material changes. Questions: see the Contact page.
Reporting
Use the Report link on any post, braider profile or review, or contact support.