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Privacy Policy

Draft: pending legal review

This document describes how Braidfindr works today. It has not yet been reviewed by a lawyer and may change before launch.

What we collect

Account details (name, email, optional phone and city), booking details, messages you include in booking notes, photos braiders upload, and technical data needed to run the service (e.g. security logs). Card details are collected by Stripe and never stored by Braidfindr.

How we use it

To provide bookings, payments, notifications, customer support, fraud prevention and to meet legal obligations. We do not sell personal information.

Who we share it with

With the braider you book (your name, booking details, notes and phone number if you provide it); with service providers that host and operate Braidfindr (Supabase for database, authentication and file storage; Stripe for payments; our email provider; our hosting provider). Some providers may store data outside Canada, including the United States.

Photos

Uploaded images are re-encoded and location/camera metadata is removed before publishing.

Your choices and rights

You can update your profile, change email preferences, and request access to or deletion of your personal information by contacting us. Some records (such as payment and booking records) must be kept for legal and tax purposes.

Retention and security

We keep information only as long as needed for the purposes above and protect it with access controls, encryption in transit and database-level row security.

Contact

Our privacy contact can be reached through the Contact page. This policy is intended to align with PIPEDA and BC PIPA and must be reviewed by counsel before launch.

Reporting

Use the Report link on any post, braider profile or review, or contact support.